{"id":3012,"date":"2026-03-08T21:26:23","date_gmt":"2026-03-08T18:26:23","guid":{"rendered":"https:\/\/nneov.com\/?page_id=3012"},"modified":"2026-03-09T22:41:58","modified_gmt":"2026-03-09T19:41:58","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/nneov.com\/en\/refund-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3012\" class=\"elementor elementor-3012\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfdea10 e-flex e-con-boxed e-con e-parent\" data-id=\"dfdea10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0be954 elementor-widget elementor-widget-text-editor\" data-id=\"f0be954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-section-id=\"1jbg4mm\" data-start=\"278\" data-end=\"307\">Refund Policy<\/h1><p data-start=\"308\" data-end=\"320\"><strong data-start=\"308\" data-end=\"320\">NNEO VPN<\/strong><\/p><p data-start=\"322\" data-end=\"344\">Revision from 01.12.2025<\/p><p data-start=\"346\" data-end=\"503\">This Refund Policy regulates the procedure for returning funds to service users <strong data-start=\"441\" data-end=\"453\">NNEO VPN<\/strong>managed by the company <strong data-start=\"478\" data-end=\"502\">NNEO NETWORKS LLC FZ<\/strong>.<\/p><p data-start=\"505\" data-end=\"637\">Using the site <a class=\"decorated-link\" href=\"https:\/\/nneov.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"520\" data-end=\"537\">https:\/\/nneov.com<\/a> or a Telegram bot <a class=\"decorated-link\" href=\"https:\/\/t.me\/NNEOVPN_BOT\" target=\"_new\" rel=\"noopener\" data-start=\"555\" data-end=\"579\">https:\/\/t.me\/NNEOVPN_BOT<\/a>, the user agrees to the terms of this policy.<\/p><hr data-start=\"639\" data-end=\"642\" \/><h1 data-section-id=\"1g62rpb\" data-start=\"644\" data-end=\"664\">1. General provisions<\/h1><p data-start=\"666\" data-end=\"805\">1.1. Payment for a subscription to the service <strong data-start=\"697\" data-end=\"709\">NNEO VPN<\/strong> it is the payment of a license fee for providing access to the software service.<\/p><p data-start=\"807\" data-end=\"891\">1.2. After activation of the subscription, the right to use the service is considered granted.<\/p><p data-start=\"893\" data-end=\"981\">1.3. The fact of activation of access means fulfillment of obligations on the part of the Copyright Holder.<\/p><hr data-start=\"983\" data-end=\"986\" \/><h1 data-section-id=\"bzfefn\" data-start=\"988\" data-end=\"1009\">2. Terms of Return<\/h1><p data-start=\"1011\" data-end=\"1089\">The User can request a refund if the following conditions are met:<\/p><ul data-start=\"1091\" data-end=\"1248\"><li data-section-id=\"1a1kb\" data-start=\"1091\" data-end=\"1147\"><p data-start=\"1093\" data-end=\"1147\">the request was sent within <strong data-start=\"1120\" data-end=\"1145\">24 hours after payment<\/strong><\/p><\/li><li data-section-id=\"pbzr5o\" data-start=\"1148\" data-end=\"1198\"><p data-start=\"1150\" data-end=\"1198\">user <strong data-start=\"1163\" data-end=\"1196\">didn't use the service actively<\/strong><\/p><\/li><li data-section-id=\"1eozub3\" data-start=\"1199\" data-end=\"1248\"><p data-start=\"1201\" data-end=\"1248\">amount of transmitted traffic <strong data-start=\"1227\" data-end=\"1248\">does not exceed 1 GB<\/strong><\/p><\/li><\/ul><p data-start=\"1250\" data-end=\"1326\">If these conditions are met, the company can make a refund.<\/p><hr data-start=\"1328\" data-end=\"1331\" \/><h1 data-section-id=\"1qpzkpl\" data-start=\"1333\" data-end=\"1361\">3. Using devices<\/h1><p data-start=\"1363\" data-end=\"1511\">3.1. Within the framework of the selected service rate <strong data-start=\"1402\" data-end=\"1414\">NNEO VPN<\/strong> it can be used on a certain number of devices at the same time.<\/p><p data-start=\"1513\" data-end=\"1620\">3.2. The specified number of devices is <strong data-start=\"1558\" data-end=\"1594\">maximum connection limit<\/strong>provided by the tariff.<\/p><p data-start=\"1622\" data-end=\"1843\">3.3. Non-use by the User of some of the available connections (devices) provided for in the tariff, <strong data-start=\"1723\" data-end=\"1842\">this is not a reason for a refund, recalculation of the subscription price, or provision of compensation.<\/strong>.<\/p><p data-start=\"1845\" data-end=\"1991\">3.4. The User independently determines the number of devices on which the service will be used, within the limit set by the tariff.<\/p><hr data-start=\"1993\" data-end=\"1996\" \/><h1 data-section-id=\"1y646c\" data-start=\"1998\" data-end=\"2040\">4. Cases when no refund is made<\/h1><p data-start=\"2042\" data-end=\"2096\">No refund will be made in the following cases::<\/p><ul data-start=\"2098\" data-end=\"2360\"><li data-section-id=\"ee29m2\" data-start=\"2098\" data-end=\"2144\"><p data-start=\"2100\" data-end=\"2144\">passed more than <strong data-start=\"2113\" data-end=\"2125\">24 hours<\/strong> from the moment of payment<\/p><\/li><li data-section-id=\"1ytl0c4\" data-start=\"2145\" data-end=\"2192\"><p data-start=\"2147\" data-end=\"2192\">user <strong data-start=\"2160\" data-end=\"2190\">actively used the service<\/strong><\/p><\/li><li data-section-id=\"ve21zp\" data-start=\"2193\" data-end=\"2236\"><p data-start=\"2195\" data-end=\"2236\">traffic <strong data-start=\"2202\" data-end=\"2234\">exceeded the set limit<\/strong><\/p><\/li><li data-section-id=\"6bc6yb\" data-start=\"2237\" data-end=\"2295\"><p data-start=\"2239\" data-end=\"2295\">user <strong data-start=\"2252\" data-end=\"2293\">violated the terms of use of the service<\/strong><\/p><\/li><li data-section-id=\"1c6r4c8\" data-start=\"2296\" data-end=\"2360\"><p data-start=\"2298\" data-end=\"2360\">access to the service was granted and was functioning correctly<\/p><\/li><\/ul><hr data-start=\"2362\" data-end=\"2365\" \/><h1 data-section-id=\"9eh5gz\" data-start=\"2367\" data-end=\"2389\">5. Payment systems<\/h1><p data-start=\"2391\" data-end=\"2501\">Refunds are made in the same way as the payment was made, if this is technically possible.<\/p><p data-start=\"2503\" data-end=\"2576\">The refund period may depend on the user's payment system or bank.<\/p><hr data-start=\"2578\" data-end=\"2581\" \/><h1 data-section-id=\"70v1tw\" data-start=\"2583\" data-end=\"2610\">6. Cryptocurrency payments<\/h1><p data-start=\"2612\" data-end=\"2737\">Payments made using cryptocurrency, <strong data-start=\"2664\" data-end=\"2688\">non-refundable<\/strong>, since such operations are irreversible.<\/p><p data-start=\"2739\" data-end=\"2824\">The Company may, at its sole discretion, offer compensation in the form of a subscription renewal.<\/p><hr data-start=\"2826\" data-end=\"2829\" \/><h1 data-section-id=\"117samd\" data-start=\"2831\" data-end=\"2856\">7. Technical issues<\/h1><p data-start=\"2858\" data-end=\"2972\">If the user is unable to use the service due to a technical problem on the side <strong data-start=\"2943\" data-end=\"2955\">NNEO VPN<\/strong>, the company can:<\/p><ul data-start=\"2974\" data-end=\"3062\"><li data-section-id=\"1qrl6tu\" data-start=\"2974\" data-end=\"2996\"><p data-start=\"2976\" data-end=\"2996\">fix the problem<\/p><\/li><li data-section-id=\"1c19s4a\" data-start=\"2997\" data-end=\"3018\"><p data-start=\"2999\" data-end=\"3018\">renew your subscription<\/p><\/li><li data-section-id=\"1riemwy\" data-start=\"3019\" data-end=\"3062\"><p data-start=\"3021\" data-end=\"3062\">offer partial or full refund<\/p><\/li><\/ul><p data-start=\"3064\" data-end=\"3098\">The decision is made individually.<\/p><hr data-start=\"3100\" data-end=\"3103\" \/><h1 data-section-id=\"1bsjc6v\" data-start=\"3105\" data-end=\"3136\">8. Misuse of refunds<\/h1><p data-start=\"3138\" data-end=\"3244\">The Company reserves the right to refuse a refund in case of abuse of the refund system.<\/p><hr data-start=\"3246\" data-end=\"3249\" \/><h1 data-section-id=\"6icoqb\" data-start=\"3251\" data-end=\"3280\">9. Procedure for requesting a refund<\/h1><p data-start=\"3282\" data-end=\"3346\">To request a refund, the user must contact support.<\/p><p data-start=\"3348\" data-end=\"3372\">Email:<br data-start=\"3354\" data-end=\"3357\" \/><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3357\" data-end=\"3372\">hello@nneov.com<\/a><\/p><p data-start=\"3374\" data-end=\"3414\">Telegram bot:<br data-start=\"3387\" data-end=\"3390\" \/><a class=\"decorated-link\" href=\"https:\/\/t.me\/NNEOVPN_BOT\" target=\"_new\" rel=\"noopener\" data-start=\"3390\" data-end=\"3414\">https:\/\/t.me\/NNEOVPN_BOT<\/a><\/p><p data-start=\"3416\" data-end=\"3445\">In the request, you must specify:<\/p><ul data-start=\"3447\" data-end=\"3510\"><li data-section-id=\"1hly237\" data-start=\"3447\" data-end=\"3472\"><p data-start=\"3449\" data-end=\"3472\">email or Telegram ID<\/p><\/li><li data-section-id=\"n5qs26\" data-start=\"3473\" data-end=\"3488\"><p data-start=\"3475\" data-end=\"3488\">payment date<\/p><\/li><li data-section-id=\"12e2lix\" data-start=\"3489\" data-end=\"3510\"><p data-start=\"3491\" data-end=\"3510\">problem description<\/p><\/li><\/ul><hr data-start=\"3512\" data-end=\"3515\" \/><h1 data-section-id=\"1ek18f7\" data-start=\"3517\" data-end=\"3540\">10. Review period<\/h1><p data-start=\"3542\" data-end=\"3608\">The refund request is considered within a few days. <strong data-start=\"3586\" data-end=\"3607\">up to 5 business days<\/strong>.<\/p><hr data-start=\"3610\" data-end=\"3613\" \/><h1 data-section-id=\"5pc4tt\" data-start=\"3615\" data-end=\"3645\">11. Final provisions<\/h1><p data-start=\"3647\" data-end=\"3743\">Company <strong data-start=\"3656\" data-end=\"3680\">NNEO NETWORKS LLC FZ<\/strong> reserves the right to change this Refund Policy.<\/p><p data-start=\"3745\" data-end=\"3801\">The current version of the document is always published on the website:<\/p><p data-start=\"3803\" data-end=\"3820\"><a class=\"decorated-link\" href=\"https:\/\/nneov.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"3803\" data-end=\"3820\">https:\/\/nneov.com<\/a><\/p><hr data-start=\"3822\" data-end=\"3825\" \/><h1 data-section-id=\"czvwlh\" data-start=\"3827\" data-end=\"3838\">Requisites<\/h1><p data-start=\"3840\" data-end=\"3864\"><strong data-start=\"3840\" data-end=\"3864\">NNEO NETWORKS LLC FZ<\/strong><\/p><p data-start=\"3866\" data-end=\"3959\">Address<br data-start=\"3871\" data-end=\"3874\" \/>6th floor, Grandstand, The Meydan Hotel<br data-start=\"3913\" data-end=\"3916\" \/>Nad Al Sheba<br data-start=\"3928\" data-end=\"3931\" \/>Dubai<br data-start=\"3936\" data-end=\"3939\" \/>United Arab Emirates<\/p><p data-start=\"3961\" data-end=\"3984\">Email<br data-start=\"3966\" data-end=\"3969\" \/><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3969\" data-end=\"3984\">hello@nneov.com<\/a><\/p><p data-start=\"3986\" data-end=\"4010\">Website<br data-start=\"3990\" data-end=\"3993\" \/><a class=\"decorated-link\" href=\"https:\/\/nneov.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"3993\" data-end=\"4010\">https:\/\/nneov.com<\/a><\/p><p data-start=\"4012\" data-end=\"4047\">Telegram<br data-start=\"4020\" data-end=\"4023\" \/><a class=\"decorated-link\" href=\"https:\/\/t.me\/NNEOVPN_BOT\" target=\"_new\" rel=\"noopener\" data-start=\"4023\" data-end=\"4047\">https:\/\/t.me\/NNEOVPN_BOT<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 \u0441\u0440\u0435\u0434\u0441\u0442\u0432 NNEO VPN \u0420\u0435\u0434\u0430\u043a\u0446\u0438\u044f \u043e\u0442 01.12.2025 \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0430\u044f \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 \u0440\u0435\u0433\u0443\u043b\u0438\u0440\u0443\u0435\u0442 \u043f\u043e\u0440\u044f\u0434\u043e\u043a \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 \u0434\u0435\u043d\u0435\u0436\u043d\u044b\u0445 \u0441\u0440\u0435\u0434\u0441\u0442\u0432 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c \u0441\u0435\u0440\u0432\u0438\u0441\u0430 NNEO VPN, \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u043c\u043e\u0433\u043e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0435\u0439 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3012","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nneov.com\/en\/wp-json\/wp\/v2\/pages\/3012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nneov.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nneov.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nneov.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nneov.com\/en\/wp-json\/wp\/v2\/comments?post=3012"}],"version-history":[{"count":7,"href":"https:\/\/nneov.com\/en\/wp-json\/wp\/v2\/pages\/3012\/revisions"}],"predecessor-version":[{"id":3033,"href":"https:\/\/nneov.com\/en\/wp-json\/wp\/v2\/pages\/3012\/revisions\/3033"}],"wp:attachment":[{"href":"https:\/\/nneov.com\/en\/wp-json\/wp\/v2\/media?parent=3012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}